Shipping policy

Shipping, Returns, and Order Cancellations

• SHIPPING TERMS: Free standard shipping offered on all domestic orders over $500, unless explicitly stated in the product description.  Express shipping available on certain product and is offered at checkout.  International shipping subject to Ex Works, directly from White Bear Photonics or our vendors. Ex Works defined: seller delivers when places the goods at the disposal of the buyer at the seller’s premises or another named place (i.e., works, factory, warehouse, etc.) not cleared for export and not loaded onto any collecting vehicle. This term thus represents the minimum obligation for the seller, and the buyer has to bear all costs and risks involved in taking the goods from the seller’s premises.

 

• ORDER CHANGES, CANCELLATION/RETURN FOR CREDIT: Please check your order for accuracy; changes after 24 hours may incur build change fees. The buyer may return all standard new equipment (based from our distributorship) items up to 30 days from date of shipment for a refund or credit with up to a 25% restocking fee. Any custom configurations to products or resold items will incur a 50% cancellation or restock fee. All software sales are final.